FAQs current situation regarding coronavirus (Covid-19)
Dear HYMER Customers,
At present, all of our lives are affected by the coronavirus (Covid-19) pandemic and the associated effects of measures taken by our respective federal and state governments and the health authorities. Of course, we understand that you are possibly feeling worried and have questions for us.
We would like to provide you with the best possible answers to any questions you may have in view of current developments.
Our dealers in Germany are back for you!
The dealer network in Germany has resumed operation and will be available again from April 20, 2020. The resumption of business operations is carried out under strict conditions with regard to hygiene rules and physical distance of all people in order to curb the further spread of the corona virus and to protect customers and employees alike.
Please note that the opening of retail outlets can vary depending on the federal state. Therefore, please inform yourself before visiting your respective trading partner.
Nevertheless, the current situation can change daily. We will make every effort to continue to offer you the usual HYMER service. However, we also expect one or two restrictions in the coming period. We would ask for your understanding in this respect.
Status: May 11, 2020
How is HYMER as a manufacturer dealing with the Corona crisis?
In this exceptional situation, our top priority is the health and well-being of our employees, trade partners and, of course, our customers, for whom we will continue to use all the means at our disposal to assist. Naturally, we have already taken comprehensive precautions in the course of the first public reports, which we have continuously adapted.
Why is HYMER cancelling its' participation in the Caravan Salon 2020 fair in Düsseldorf and all other European trade fairs this year?
The health of our employees, customers and trading partners is our top priority. The requirements that will continue to be imposed by the coronavirus pandemic in the coming months will make a relaxed atmosphere and in-depth conversations between people impossible. This will also have an impact on the high standards that HYMER has always placed on the advice and services provided by our company. That’s why, in addition to Caravan Salon, we will also be cancelling all the other trade fairs and large events that are scheduled to take place throughout Europe for 2020. Of course we will continue offering our customers a reliable service and a product experience that is as emotional as it is informative in a safe environment thanks to our strong network of dealers and our wide-reaching digital services and platforms.
Is the planned delivery date of my vehicle guaranteed?
Our dealer network in Germany has resumed business on April 20, 2020 and is available for you again. Despite the restrictions that still exist, we are consistently striving to maintain our operations. At this time, we ask for your understanding as there will be an inevitable delay the delivery of your vehicle. If you have any questions, please contact your dealer directly. We are in close contact with our trade partners and keep them continuously informed about current developments.
Can I still pick up my vehicle from my dealer?
Although our dealer network in Germany resumed operations on April 20, 2020, collections are currently not possible in some parts of Germany and in parts of Europe due to legal regulations. Please note that we cannot give you a binding answer due to individual regulations of the respective state governments. We therefore ask you to obtain information directly from your dealer.
Can I currently register my vehicle after collection?
Your vehicle is registered via the regional registration office. Please inform yourself there if it is possible and about any changes in opening hours.
What happens if I have arranged a workshop appointment with a HYMER dealer?
Will I lose my warranty claim if I cannot keep to the relevant service appointments?
No, as a rule you will not lose your warranty claim. Due to the current situation, we have already extended the service intervals by six months. Please contact your dealer by telephone if you are affected by this situation.
What happens if I have a problem with my vehicle that cannot be postponed?
Please contact your dealer in advance by telephone to check availability and to announce workshop visits in advance. Whether the workshops of our trade partners are open depends on the legal regulations in the respective federal state. Please understand if it is not possible to make an appointment at the moment.
What happens to my already booked rental vehicle?
Are there currently still guided tours of the Bad Waldsee plant, is the Erwin Hymer Museum still open?
In this exceptional situation, our top priority is the health and well-being of our employees, trade partners and, of course, our customers. That is why we decided early on not to hold our plant tours for the time being.
The Erwin Hymer Museum in Bad Waldsee will open its' doors for visitors again from May, 9th 2020. You will find up-to-date information at www.erwin-hymer-museum.de.
If you have any questions about events organised by our trade partners, please contact your local dealer directly.
Are there currently still camping and motor caravan pitches that are open in Germany or is there information on which camping and motor caravan pitches are closed?
Is HYMER still available to answer questions?
Of course we will continue to be available to you via the usual channels such as our website, telephone service and our social media pages. We will make every effort to deal with your request as quickly as possible, even in these times. There may be a slight delay in processing, so we ask for your understanding in advance.
Can I buy a HYMER vehicle directly from the factory?
Does the HYMER factory have its own showroom?
I am interested in a particular vehicle. Could you let me know which dealer has this particular model on display?
Can I order spare parts directly from HYMER?
Am I allowed to drive a HYMER motorhome with a B-Class driving licence?
If you have a Class 3 driving licence, which means you received your licence before 1999, you are allowed to drive motorhomes with a laden mass of up to 7.5 t.
If you have a B-Class driving licence from 1999 onwards, you are allowed to drive vehicles with a technically permissible maximum laden mass of 3.5 t. Most HYMER motorhomes fulfil this condition.
For vehicles with a permissible maximum laden mass from 3.5 to 7.5 t, a C1 driving licence has been required since 1999.
Do you offer driving safety training for HYMER vehicles?
HYMER offers a dedicated driving safety training for motorhomes and caravans at several venues around Germany on various dates several times each year. Driving safety training is conducted by professional instructors and is intended for all drivers of motorhomes, camper vans and caravan units – regardless of whether their vehicles were purchased from HYMER or not. More information about HYMER driving safety training can be found here:
I would like to drive my HYMER vehicle abroad. What traffic rules and regulations apply?
85 % of all motorhomes manufactured in Germany weigh less than the permissible laden mass of 3.5 t. For this majority of all motorhomes, the same speed limits apply as for passenger cars. The relevant speed limits for motorhomes over 3.5 t can be found here:
» Information about speed limits (in german language)
What emission standards do HYMER vehicles comply with?
HYMER vehicles comply with the current Euro 6 standard according to EU directives.
Where can I find assistance in a case of emergency while on the road?
Where can I find assistance if technical problems occur?
In general, your dealer is the first point of contact. If you are not able to solve the issue with your dealer, please contact our technical support.
You can reach us from Monday to Thursday from 8 am to 12 pm and from 1 pm to 4 pm and also on Friday from 8 am to 12 pm on the telephone number: +49 7524 999360
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