FAQ overview
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Can I buy a HYMER vehicle directly from the factory?
It is only possible to order vehicles from HYMER dealers. A local dealer can be found here:
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Does the HYMER factory have its own showroom?
No, the factory does not have its own showroom. The various models are on display at our HYMER dealers. You can find a local dealer here:
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I am interested in a particular vehicle. Could you let me know which dealer has this particular model on display?
Please contact a dealer directly to ask about your vehicle of interest. You can find a local dealer here:
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Can I order spare parts directly from HYMER?
Local HYMER dealers are responsible for ordering spare parts. You can find a local dealer here:
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Am I allowed to drive a HYMER motorhome with a B-Class driving licence?
If you have a Class 3 driving licence, which means you received your licence before 1999, you are allowed to drive motorhomes with a laden mass of up to 7.5 t.
If you have a B-Class driving licence from 1999 onwards, you are allowed to drive vehicles with a technically permissible maximum laden mass of 3.5 t. Most HYMER motorhomes fulfil this condition.
For vehicles with a permissible maximum laden mass from 3.5 to 7.5 t, a C1 driving licence has been required since 1999.
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Do you offer driving safety training for HYMER vehicles?
HYMER offers a dedicated driving safety training for motorhomes and caravans at several venues around Germany on various dates several times each year. Driving safety training is conducted by professional instructors and is intended for all drivers of motorhomes, camper vans and caravan units – regardless of whether their vehicles were purchased from HYMER or not. More information about HYMER driving safety training can be found here:
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I would like to drive my HYMER vehicle abroad. What traffic rules and regulations apply?
85 % of all motorhomes manufactured in Germany weigh less than the permissible laden mass of 3.5 t. For this majority of all motorhomes, the same speed limits apply as for passenger cars. The relevant speed limits for motorhomes over 3.5 t can be found here:
» Information about speed limits (in German)
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What emission standards do HYMER vehicles comply with?
HYMER vehicles comply with the current Euro 6 standard according to EU directives.
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Where can I find assistance in a case of emergency while on the road?
Should a situation arise in which you need assistance while on the road, we have compiled a list of the most important telephone numbers for you.
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Where can I find assistance if technical problems occur?
In general, your dealer is the first point of contact. If you are not able to solve the issue with your dealer, please contact our technical support.
You can reach us from Monday to Thursday from 8 am to 12 pm and from 1 pm to 4 pm and also on Friday from 8 am to 12 pm on the telephone number: +49 7524 999360
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