FAQs – Frequently asked questions

Do you have a question about products or services from HYMER? The answers to frequently asked questions can be found here.

FAQ overview

  • It is only possible to order vehicles from HYMER dealers. A local dealer can be found here: 

    » to dealer search

  • No, the factory does not have its own showroom. The various models are on display at our HYMER dealers. You can find a local dealer here: 

    » to dealer search

  • Please contact a dealer directly to ask about your vehicle of interest. You can find a local dealer here: 

    » to dealer search

  • Local HYMER dealers are responsible for ordering spare parts. You can find a local dealer here: 

    » to dealer search

  • If you have a Class 3 driving licence, which means you received your licence before 1999, you are allowed to drive motorhomes with a laden mass of up to 7.5 t.

    If you have a B-Class driving licence from 1999 onwards, you are allowed to drive vehicles with a technically permissible maximum laden mass of 3.5 t. Most HYMER motorhomes fulfil this condition.

    For vehicles with a permissible maximum laden mass from 3.5 to 7.5 t, a C1 driving licence has been required since 1999.

  • Due to the current pandemic situation, we have decided not to hold any driver safety training courses at the moment.

  • 85 % of all motorhomes manufactured in Germany weigh less than the permissible laden mass of 3.5 t. For this majority of all motorhomes, the same speed limits apply as for passenger cars. The relevant speed limits for motorhomes over 3.5 t can be found here:

    » Information about speed limits (in german language) 

  • HYMER vehicles comply with the current Euro 6 standard according to EU directives.

  • Should a situation arise in which you need assistance while on the road, we have compiled a list of the most important telephone numbers for you.

    » Download PDF

  • In general, your dealer is the first point of contact. If you are not able to solve the issue with your dealer, please contact our technical support.

    You can reach us from Monday to Friday from 8 a.m. to 12 p.m. on the telephone number: +49 7524 999360.

Was your question not included?

Contact us directly and we will process your request as quickly as possible.

Further offers and information

  • Your local partner

    Find out more about first-class “Made in Germany” quality. Experience the premium finish. Give the beds, seats and engine a test drive. With more than 300 HYMER service partners and dealers worldwide, someone is always nearby.
  • Discover the technologies in your HYMER

    Our technology - your plus in comfort: you are entitled to a vehicle of the highest standard - whether it's comfort, quality, safety equipment, extensive features or value retention. Discover which technologies & innovations will enhance your next journey.
  • Being well-informed improves your experience on the road

    HYMER service goes above and beyond your vehicle. We want nothing to come between our customers and their passion for travelling, which is why we provide helpful information and tips.
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