FAQs – Frequently asked questions

In this exceptional situation, our top priority is the health and well-being of our employees, trade partners and, of course, our customers, for whom we will continue to use all the means at our disposal to assist. Naturally, we have already taken comprehensive precautions in the course of the first public reports, which we have continuously adapted.

Our dealer network in Germany, the UK and in parts of Europe has had to temporarily suspend sales of our vehicles due to statutory regulations. At this time, we ask for your understanding as there will be an inevitable delay the delivery of your vehicle. If you have any questions, please contact your dealer directly. We are in close contact with our trade partners and keep them continuously informed about current developments.

In the UK collections are no longer possible due to legal regulations. At this time we also ask for your understanding as all of our Retailers and Service Centres are closed, in line with the Government's request to Stay at Home. The situation is, of course, under constant review but once restrictions are lifted we very much look forward to welcoming you back into our showrooms.

We would also suggest that, once restrictions are lifted, you call ahead to your Retailer or Service Centre to check their current opening times and the services available.

Your Service Centre will liaise with you as soon as restrictions are lifted.

No, as a rule you will not lose your warranty claim. Due to the current situation, we have already extended the service intervals by six months. Please contact your dealer by telephone if you are affected by this situation.

Of course we will continue to be available to you via the usual channels such as our website, telephone service and our social media pages. We will make every effort to deal with your request as quickly as possible, even in these times. There may be a slight delay in processing, so we ask for your understanding in advance.

Many thanks. 

It is only possible to order vehicles from HYMER dealers. A local dealer can be found here: 

» to dealer search

No, the factory does not have its own showroom. The various models are on display at our HYMER dealers. You can find a local dealer here: 

» to dealer search

Please contact a dealer directly to ask about your vehicle of interest. You can find a local dealer here: 

» to dealer search

Local HYMER dealers are responsible for ordering spare parts. You can find a local dealer here: 

» to dealer search

If you have a Class 3 driving licence, which means you received your licence before 1999, you are allowed to drive motorhomes with a laden mass of up to 7.5 t.

If you have a B-Class driving licence from 1997 onwards, you are allowed to drive vehicles with a technically permissible maximum laden mass of 3.5 t. Most HYMER motorhomes fulfil this condition.

For vehicles with a permissible maximum laden mass from 3.5 to 7.5 t, a C1 driving licence has been required since 1997.

HYMER offers a dedicated driving safety training for motorhomes and caravans at several venues around Germany on various dates several times each year. Driving safety training is conducted by professional instructors and is intended for all drivers of motorhomes, camper vans and caravan units – regardless of whether their vehicles were purchased from HYMER or not. More information about HYMER driving safety training can be found here:

» HYMER Driving Safety Training

85 % of all motorhomes manufactured in Germany weigh less than the permissible laden mass of 3.5 t. For this majority of all motorhomes, the same speed limits apply as for passenger cars. The relevant speed limits for motorhomes over 3.5 t can be found here:

» Information about speed limits (in german language) 
 

HYMER vehicles comply with the current Euro 6 standard according to EU directives.

Should a situation arise in which you need assistance while on the road, we have compiled a list of the most important telephone numbers for you.

» Download PDF (in german language)

In general, your dealer is the first point of contact. If you are not able to solve the issue with your dealer, please contact our technical support.

You can reach us from Monday to Thursday from 8 am to 12 pm and from 1 pm to 4 pm and also on Friday from 8 am to 12 pm on the telephone number: +49 7524 999360