FAQs current situation regarding coronavirus (Covid-19)
Dear HYMER Customers,
At present, all of our lives are affected by the coronavirus (Covid-19) pandemic and the associated effects of measures taken by our respective federal and state governments and the health authorities. Of course, we understand that you are possibly feeling worried and have questions for us.
We would like to provide you with the best possible answers to any questions you may have in view of current developments.
Nevertheless, the current situation can change daily. We will make every effort to continue to offer you the usual HYMER service. However, we also expect one or two restrictions in the coming period. We would ask for your understanding in this respect.
Status: March 23, 2020
How is HYMER as a manufacturer dealing with the Corona crisis?
In this exceptional situation, our top priority is the health and well-being of our employees, trade partners and, of course, our customers, for whom we will continue to use all the means at our disposal to assist. Naturally, we have already taken comprehensive precautions in the course of the first public reports, which we have continuously adapted.
Is the planned delivery date of my vehicle guaranteed?
Our dealer network in Germany, the UK and in parts of Europe has had to temporarily suspend sales of our vehicles due to statutory regulations. At this time, we ask for your understanding as there will be an inevitable delay the delivery of your vehicle. If you have any questions, please contact your dealer directly. We are in close contact with our trade partners and keep them continuously informed about current developments.
Can I still pick up my vehicle from my dealer?
In the UK collections are no longer possible due to legal regulations. At this time we also ask for your understanding as all of our Retailers and Service Centres are closed, in line with the Government's request to Stay at Home. The situation is, of course, under constant review but once restrictions are lifted we very much look forward to welcoming you back into our showrooms.
We would also suggest that, once restrictions are lifted, you call ahead to your Retailer or Service Centre to check their current opening times and the services available.
What happens if I have arranged a workshop appointment with a HYMER dealer?
Will I lose my warranty claim if I cannot keep to the relevant service appointments?
No, as a rule you will not lose your warranty claim. Due to the current situation, we have already extended the service intervals by six months. Please contact your dealer by telephone if you are affected by this situation.
Is HYMER still available to answer questions?
Of course we will continue to be available to you via the usual channels such as our website, telephone service and our social media pages. We will make every effort to deal with your request as quickly as possible, even in these times. There may be a slight delay in processing, so we ask for your understanding in advance.
Can I buy a HYMER vehicle directly from the factory?
Does the HYMER factory have its own showroom?
I am interested in a particular vehicle. Could you let me know which dealer has this particular model on display?
Can I order spare parts directly from HYMER?
Am I allowed to drive a HYMER motorhome with a B-Class driving licence?
If you have a Class 3 driving licence, which means you received your licence before 1999, you are allowed to drive motorhomes with a laden mass of up to 7.5 t.
If you have a B-Class driving licence from 1997 onwards, you are allowed to drive vehicles with a technically permissible maximum laden mass of 3.5 t. Most HYMER motorhomes fulfil this condition.
For vehicles with a permissible maximum laden mass from 3.5 to 7.5 t, a C1 driving licence has been required since 1997.
Do you offer driving safety training for HYMER vehicles?
HYMER offers a dedicated driving safety training for motorhomes and caravans at several venues around Germany on various dates several times each year. Driving safety training is conducted by professional instructors and is intended for all drivers of motorhomes, camper vans and caravan units – regardless of whether their vehicles were purchased from HYMER or not. More information about HYMER driving safety training can be found here:
I would like to drive my HYMER vehicle abroad. What traffic rules and regulations apply?
85 % of all motorhomes manufactured in Germany weigh less than the permissible laden mass of 3.5 t. For this majority of all motorhomes, the same speed limits apply as for passenger cars. The relevant speed limits for motorhomes over 3.5 t can be found here:
» Information about speed limits (in german language)
What emission standards do HYMER vehicles comply with?
HYMER vehicles comply with the current Euro 6 standard according to EU directives.
Where can I find assistance in a case of emergency while on the road?
Where can I find assistance if technical problems occur?
In general, your dealer is the first point of contact. If you are not able to solve the issue with your dealer, please contact our technical support.
You can reach us from Monday to Thursday from 8 am to 12 pm and from 1 pm to 4 pm and also on Friday from 8 am to 12 pm on the telephone number: +49 7524 999360
Was your question not included?
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